Course Details

  • Course Code: UKVC19APS
  • Location: Online
  • Duration: 7.5 hours
  • Cost: £299.00
  • Qualification: All modern browsers and devices

Further Details

  • Course Access: 12 months
  • Exams Included: Yes
  • Compatibility: All major devices and browsers

Approved Course:




Admin, PA and Secretarial

This course is a guide for those interested in working as any kind of administrator in an office setting. This includes personal assistant (PA) and secretarial positions. It’s also ideal for those who currently hold administrative positions and want to expand their skills in order to learn new tips and tricks.

In each module, the course will evaluate a specific skill that is necessary in every administrative position. We will go over general skills, such as customer communication and confidence in the workplace, as well as more specific skills, such as business writing and useful computer applications.

Participants in this course will acquire valuable information that is directly applicable to any administrative position. Whether they be as a PA or a secretary, jobs in administration deal with many aspects of a business.

Employees in these positions have to deal with senior staff and customers, as well as other businesses. In order to do so effectively, they need to have a wide array of skills that address all these areas.

This course offers a deeper look at these necessary abilities and leaves students able to do their administration jobs with greater ease, skill and confidence.

What You Will Learn:

  • Valuable skills that will help in any administrative position
  • How to use Microsoft Outlook and Excel
  • How to communicate with senior staff
  • How to communicate with customers and clients in a professional manner
  • How to manage your time and keep organised in your job

Benefits of Taking This Course:

  • Gain valuable skills that are attractive to employers
  • Gain tips and tricks that are useful in the workplace and can help you carry out your job more effectively
  • Learn about everything that a PA or secretarial job entails
  • Learn how to conduct business online, on the telephone and in person
  • Improve your confidence in the workplace to enable you to become a better employee


Course Modules/Lessons

Module 01: Introduction and Calendar Management

Module 02: Writing Letters, Faxes and Emails in a Business Setting

Module 03: Telephone Skills and Building Your Self-confidence

Module 04: Making Travel Arrangements and Invoicing

Module 05: Time Management and Efficient Filing

Module 06: Customer Care and Dealing with Complaints

Module 07: Planning Ahead, Presenting and Proofreading

Module 08: Typing and Word Processing

Module 09: A Quick Look at Microsoft Outlook and Excel

Module 10: Organising Meetings and Effective Communication

Example Certificate


Certificate No CERTIDNO
This certificate is to verify that
Your Name

has successfully completed the
ADMIN, PA AND SECRETARIAL CERTIFICATE
on the
18th May 2025

Daniel Morgan
Head Tutor
Igrow Academy

This certificate can be verified online at:
https://igrowacademy.co.uk

START THE ADMIN, PA AND SECRETARIAL CERTIFICATE NOW



FAQ's

  • Who can take the Admin, PA and Secretarial Certificate course?

    Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

  • What is the structure of the course?

    The course is broken down into 10 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

  • Where / when can I study the course?

    You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

  • Is there a test at the end of the course?

    Once you have completed all 10 modules there is a multiple choice test. The questions will be on a range of topics found within the 10 modules. The test, like the course, is online and can be taken a time and location of your choosing.

  • What is the pass mark for the final test?

    The pass mark for the test is 70%.

  • What happens if I fail the test?

    If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

  • When will I receive my certificate?

    Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

  • How can I pay?

    You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

  • How long after payment can I begin the course?

    You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

  • How long does it take to complete the Admin, PA and Secretarial Certificate course?

    We estimate that the course will take about 7.5 hours to complete in total, plus an additional 30 minutes for the end of course test.

  • How long is my certificate valid for?

    Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Go at your own pace. There are no time limits for this course.
This course is compatible with all modern devices and browsers.
On completion of the course you will be awarded a certificate.
We are here to help if you have any problems.