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Customer Care Certificate
Home » Course » Short Course » Customer Care Certificate

SHORT
Customer Care Certificate
This course is
Customer Care Certificate £99.00
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£99.00
12815

Course Details

  • Course Code: UKMEC16CCC
  • Location: Online
  • Duration: 8 hours
  • Cost: £99.00
  • Qualification: All modern browsers and devices

Further Details

  • Course Access: 12 months
  • Exams Included: Yes
  • Compatibility: All major devices and browsers

Approved Course:

A013261-12




Customer Care Certificate

The Customer Care Certificate will give you all of the information you require to effectively deal with customers in any situation. This is a comprehensive training course that covers all you will require to care for customers, clients and others you encounter when on the job.

Customer care is essential in many industries, and even if you do not work directly with a client or customer, the information held in this course can assist you in your day to day life as well. You will learn how to use customers to the benefit of your company, and how to make the most of the interactions you have with customers and clients.

Introduction to the Customer Care Certificate

This online training course gives all students the opportunity to study online at their own pace and in their own schedule. Many students who take this course work full time positions, whilst studying to earn their qualification. This method allows one to have flexibility and you the knowledge and skills required to excel in the workplace.
You can access the Customer Care Certificate course on any device that has internet access, and you can also access support throughout the training. Because this course is broken down into modules, you will also find it to be manageable, even if you have a busy schedule.

When you complete this course, you have the opportunity to take a multiple choice test. Upon passing, you will receive your industry-recognised qualification, which is both downloadable and printable. We can also send a hard copy through the post for an additional fee.

What You Will Learn

The customer care course has been created to give you an overview of how to deal with customers with detailed tips, enabling you to begin your journey towards a new career, or to improve your prospects in your current one. This course includes the following:

  • An overview of what customer care entails and why it is important
  • How to measure the customer experience
  • Using a customer-led approach in your work
  • How to balance friendly service with effective service
  • Making a good first impression and being courteous
  • Using active listening skills
  • Ending customer interactions positively
  • Handling complaints from customers

Benefits of the Customer Care Certificate

When you work through your Customer Care course and ultimately earn your qualification, you will experience the following benefits:

  • Study from anywhere and at any time including at home, work or even a local business.
  • Study at a pace that you feel comfortable with. You don’t have to try to keep up with the rest of the class.
  • The ability to study the curriculum from any device, including your tablet, mobile and PC. This allows you to work from home or when on the go.
  • This is an easy to manage course thanks to the individual modules. This makes it a more enjoyable work experience.
  • Convenient online support is available throughout the study experience, which ensures you stay on track.
  • You will learn from a comprehensive syllabus, guaranteed to give you the skills and information necessary to make a splash in your chosen career.
  • You will improve the prospects you have when seeking out new employment.
  • The course is certified and recognised, giving you added security.
  • The course is affordable, which makes it a smart investment into your future.


Course Modules/Lessons

Module 1 : Introduction

Module 2 : The customer-led approach

  • What constitutes a customer-led approach in customer care
  • Why a customer-led approach is important
  • How to put the customer first
  • How to make the customer feel special

Module 3 : First impressions – making them count

  • Why first impressions are important
  • The factors that determine first impressions in a face-to-face meeting
  • The importance of courtesy
  • Why first impressions are about more than just words

Module 4 : Communicating effectively

  • Why rapport is important to customer relationships
  • Some simple techniques for building rapport
  • How to use Active Listening
  • The importance of body language

Module 5 : Complaint handling

  • How to uncover the real issue in a customer complaint
  • How to empathise with a customer
  • Methods of reversing a situation
  • The polite way of saying “no”

Example Certificate


Certificate No CERTIDNO
This certificate is to verify that
Your Name

has successfully completed the
CUSTOMER CARE CERTIFICATE
on the
16th June 2025

A013261-12

Daniel Morgan
Head Tutor
Igrow Academy

This certificate can be verified online at:
https://igrowacademy.co.uk

START THE CUSTOMER CARE CERTIFICATE NOW



FAQ's

  • Who can take the Customer Care Certificate course?

    Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
  • What is the structure of the course?

    The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
  • Where / when can I study the course?

    You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
  • Is there a test at the end of the course?

    Once you have completed all 5 modules there is a multiple choice test. The questions will be on a range of topics found within the 5 modules. The test, like the course, is online and can be taken a time and location of your choosing.
  • What is the pass mark for the final test?

    The pass mark for the test is 70%.
  • What happens if I fail the test?

    If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
  • When will I receive my certificate?

    Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).
  • How can I pay?

    You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
  • How long after payment can I begin the course?

    You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.
  • How long does it take to complete the Customer Care Certificate course?

    We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test.
  • How long is my certificate valid for?

    Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Go at your own pace. There are no time limits for this course.
This course is compatible with all modern devices and browsers.
On completion of the course you will be awarded a certificate.
We are here to help if you have any problems.
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