Hospitality Diploma

The hospitality industry is exciting and fast moving. It can take people around the globe and offers the opportunity for a rewarding and varied career. There are so many aspects to hospitality that it can be difficult to decide which route to pursue. And, of course, the more skills that someone has, the wider the opportunities available to them. This course is designed to provide those interested in working in hospitality with the knowledge and skills they need to achieve their dream and make a success of their career.

This comprehensive course covers event management; wedding planning; restaurant management; hotel management; hotel reception; customer services and travel & tourism.

Events management

The events management course begins with an explanation of the role of an events manager. It teaches the benefits of strategic management, the importance of budgeting, and some of the different software programs available in the industry.

Customer service and communication skills are vital to the role, and these are covered alongside a list of the types of events that events managers may be responsible for. Venue design, staging and layout, and working with seasonal themes are discussed. How to manage budgets and finances, and sell tickets are also explained.

Health and safety, ensuring events are safe, and how to deal with emergencies are covered. This is accompanied by a section on handling the logistics of events, from electricity supplies to table plans, and troubleshooting problems.

The events management course also includes wedding planning and the practicalities that need to be considered. It covers choosing the right venue, understanding hidden costs, and negotiating the best deal for clients. It details the different types of weddings, ceremonies and customs that planners are likely to experience, and the legalities associated with each. Agreeing themes, finding appropriate caterers and entertainment, and recommending the best photographers and videographers are discussed, as well as information on stationery, wedding attire and transportation. The role of a planner when the wedding is taking place abroad is also considered.

The final part of this course provides an insight into starting and marketing an events management company along with ensuring that the legal obligations are met.

Wedding planning

The wedding day is often considered to be the most important day in a couple’s relationship. This course covers every detail of planning the perfect wedding day.

The course begins with a wedding planner’s responsibilities, the expectations that clients will have when commissioning someone to plan their wedding, and why people choose to trust their wedding with planners. It then covers the different types of weddings, ceremonies and customs that planners are likely to experience, and the legalities associated with each.

It also discusses the practicalities of arranging a wedding that clients will love. It begins with how to plan the itinerary for the day, and the clothing options available for the couple. It then details the art of finding and booking the perfect venue, and how to arrange themes and dress it accordingly. Locating suitable caterers and bakers that can produce the ideal cake, as well as finding florists and knowing how to place the flowers to best effect within the venue are also included. The different types of wedding entertainment available are covered, along with how to ensure that the right option is booked. Finally, it lays out the different transport options available for the wedding party, and whether transport for guests needs to be considered.

Restaurant management

Dining out is a popular pastime across the world, and service is a key part of a pleasurable dining experience. The restaurant management course covers all aspects of running a successful restaurant.

The course opens with an introduction of how the front of house of a restaurant works and the role of restaurant managers in establishments across the world. Different types of restaurants and effective layouts are covered.

This is followed by a discussion of the importance of customer service in the industry and how complaints can be dealt with so that clients are prepared to return. Understanding the food and drinks served at restaurants, and knowing the component parts of each dish is also covered. This is particularly important when clients have allergies.

The legalities of restaurant licensing laws, ensuring health and safety and food hygiene, and how checks and systems are a key part of achieving this are detailed. Finally, terminology used in the restaurant trade is also included.

Hotel management

When people stay in hotels, the service is a vital part of their experience, and will determine if they return. This course starts with an overview of the role of a hotel manager and the particular services and items that guests expect to be provided with on a daily basis. The importance of appearance is also covered.

The skills needed to complete the duties of a manager in a timely manner are detailed, and how to both meet and surpass guest expectations from the initial contact to their final departure. The best way to welcome guests and the procedures for booking in and checking them out, plus effective management of a front desk are discussed. Cleanliness is of vital importance in a hotel, and a manager needs to understand housekeeping to ensure that rooms are always serviced to the highest standards. The terminology used within the hotel industry is also given.

Leadership is an important part of running a hotel. The skills and qualities needed to manage a team of staff are detailed, plus the paperwork and reporting required to perform the duties of a hotel manager and to know what is happening within the business at all times. It also explains the difference between front and back of house, how the front of house should be managed, and how to deal with emergencies. Finally, it covers how hotels can be marketed to improve occupancy rates throughout the year.

Hotel reception

The hotel receptionist is often the first point of contact for guests, so it is important for them to understand their role. The module begins with an overview of the role and the opportunities available. It details the standard procedures for running a hotel reception, checking guests in, taking reservations, and how to provide excellent customer service.

All types of communication skills are covered, including verbal, non-verbal and written, plus good telephone etiquette. These skills will assist in the handling of difficult and unhappy guests, along with other tips provided. The administrative tasks and qualities needed to provide an effective service are listed. Essential computer skills are covered plus the need for a good property management system, and how to use the OPERA system.

Branding is an important feature of the hospitality industry. Star ratings are a key indicator of quality and the importance of both of these factors are discussed. Working in a hotel means being part of a team and how to work with other departments forms part of this course. The importance of health and safety is highlighted and the different safety and security issues necessary in the hotel industry are covered, as well as legal matters relating to the role.

Finally, the techniques of selling the services of the hotel and the benefits of upselling are detailed.

Travel & tourism

The Travel and Tourism Diploma course is ideal for anyone who is looking to work in the travel industry in the United Kingdom. This course is filled with information that will put you on the right path to begin a career in this field.

Travel and tourism is a booming industry, and those who wish to travel often require assistance when planning their holiday and travel plans. As you work through this course, you will obtain a full overview of working in the travel and tourism field and how you can even start your own business.

The Travel and Tourism Diploma course will give you a full overview of working in the travel and tourism industry, and it will fully prepare you for your new career.

Customer Services

These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with a better service on a daily basis.

This information packed course gives you the skills you need to provide your clients with a higher level of service, whether you are dealing with them face to face, over the phone or online.

By the end of this Hospitality Diploma, students will have a detailed understanding of the hospitality industry and the range of roles available. They will have a strong basis for starting a career in this exciting sector.

Course Modules/Lessons

Level 2 & 3 Customer Services Diploma

Module 1 : Understanding Customer Services

What customer service is
About the different types of customer service
About customer service terminology
Why customer service is so important

Module 2 : The Customer

Who the customer is
About consumer rights law in the UK
The difference between internal and external customers
How to find your niche within the industry

Module 3 : Attitude Is Everything

How to make a great first impression
Why getting your clothing right is essential to the image you wish to convey
How body language affects the way you are perceived
About the power of a positive attitude

Module 4 : Caring For Your Customer’s Needs

About the client’s perspective of customer service
How to best meet customer needs
How to exceed customer expectations
Why communication is key to caring for a customer

Module 5 : Customer Retention: How to Get Them Back

How to provide an effective after sales service
What to do when the customer is wrong
How to listen to and effectively deal with complaints
Why you need to show empathy with a complaining customer

Module 6 : Face to Face Customer Service

How to create a positive first impression
How to use your body language to communicate effectively
About other forms of non-verbal communication
How talking down your competition can have a negative effect on your image

Module 7 : Telephone Customer Service

About telephone etiquette
The advantages and disadvantages of telephone customer service
11 Tips for providing better telephone customer service
Why an efficient employee will take pre-emptive measures to improve customer satisfaction

Module 8 : Electronic Customer Service

The advantages and disadvantages of electronic customer service
What “Netiquette” is
The do’s and don’ts of sending emails
How to provide effective customer service electronically

Module 9 : Rescuing Difficult Customers

How to diffuse anger
Why keeping a calm demeanour will help solve issues faster
How to control your emotions
Why you should deal with a customer's anger before solving their problem

Module 10 : Escalation

How to handle abusive customers
Why you shouldn’t cave in to unreasonable demands
When you should tell a customer “enough is enough”
How to handle physical threats

Module 11 : Make an Impression Every Time

How to retain customers through best service
Why your focus should also be on creating as uncomplicated and simple an experience as possible
Why any effective and talented customer service professional will have the ability to convince others of their opinion
A recap of the skills you need for customer service jobs

Hotel Reception Diploma

Module 1: An Overview of Hotel Reception

To learn about different training options for hotel reception jobs
To understand the career opportunities available in hotel reception
To know what you need to be a success in hotel reception
To find out what you can expect throughout this course

Module 2 : Hotel Reception Standard Procedures

To learn about the most common tasks for hotel receptionists
To learn how to check guests in and out
To understand how to take reservations
To learn about the guest services a hotel receptionist is responsible for

Module 3 : Customer Service in Hotel Reception

To learn about the fundamentals of customer service
To learn about the importance of empathy for travellers
To understand more about communicating with customers at the desk
To learn how important a first impression is for a customer

Module 4 : Communication Skills Required for Hotel Reception

To learn about the fundamentals of communication
To understand how verbal skills play a role in hotel reception
To understand how non-verbal communication skills play a role in hotel reception
To understand the importance of written communication skills in the workplace

Module 5 : Telephone Handling in a Hotel

To understand the fundamentals of telephone etiquette
To understand why telephone etiquette is important in a hotel
To learn about the dos of telephone etiquette
To learn about the don'ts of telephone etiquette

Module 6 : How to Handle Difficult Hotel Guests

To learn about difficult hotel guests
To explore some common types of difficult hotel guests
To learn some tips that will help in dealing with difficult guests
To understand how to put these tips into practice

Module 7 : Administrative Skills as a Hotel Receptionist

To learn about the administrative skills, interests, and qualities needed as a hotel receptionist
To learn about the main duties, clerical, and technical skills required for hotel reception work
To understand the importance of good communication and organisational abilities
To know how to prioritise, multitask, and problem solve easily

Module 8 : Computer Skills and Programs

To understand the importance of key skills and computer programs for receptionists
To explain the need for a property management system in hotel reception work
To be introduced to the OPERA Property Management System program (PMS)
To become comfortable with the basic functions of the OPERA PMS

Module 9 : Brand Standards in the Hospitality World

To understand the concept of branding and how it applies to the hospitality industry
To explain the value of establishing a standard and what is expected from a branded hotel
To determine the importance and impact of standards in the industry
To understand what a star rating is and how it is applied to any hotel

Module 10 : Being a Team Player: Working with Other Hotel Departments

To learn about the importance of teamwork
To learn about the key characteristics of a team player
To learn how to work with the kitchen
To learn how to work with maintenance and housekeeping

Module 11 : Safety and Security in the Hotel

To understand hotel safety and security
To explore different safety topics that apply to the workplace
To explore different security topics that apply to the workplace
To understand the hotel receptionist's role in maintaining a safe and secure environment

Module 12 : Sales and Marketing as a Hotel Receptionist

To learn about selling and marketing hotel services as a receptionist
To differentiate between upselling and cross-selling approaches
To understand the benefits of reception upselling and cross-selling products and services
To know some basic hotel sales techniques and when to apply them

Module 13 : Dressing the Part: Creating the Professional Look in Hospitality

To learn what it means to dress for professionalism
To understand how to dress for an interview
To learn about choosing appropriate clothing for work
To learn about grooming for hospitality

Module 14 : Keeping Stress Under Control on the Job

To explore the definition of stress
To understand how stress applies to the role of the hotel receptionist
To discover ways to keep stress under control
To understand why it is important to control stress in the workplace

Module 15: Legal Issues in Hospitality

To explain the importance of adhering to codes, laws, and regulations in hospitality
To understand the rules of disclosure pertaining to business and domain names
To explain fire safety regulations and how to adhere to them in the hotel
To know the importance of the Credit Card Order within the Data Protection Act

Module 16: The Future for Hotel Receptionists

To understand the role of the hotel receptionist
To explore the history of the hotel receptionist
To explore the basic requirements of becoming a hotel receptionist
To explore continuing education and training for hotel receptionists

Hotel Management Diploma

Module 1 : Introduction to the Industry

The basics of the industry.
The scope of the industry.
The basics of hotel management.
Hotel management planning.

Module 2 : Products and Services Offered in the Hospitality Industry

The various products and services you should offer.
Additional products and services customers often seek.
How to handle customers when you do not have the products.
The future of services within the hospitality industry.

Module 3 : About Hotels

The different room types.
More about the rates.
The type of staff that are required for running a hotel.
The classifications of hotels.

Module 4 : Personal Appearance and Skills

What is expected from a manager with their appearance.
The skills expected from a manager.
Why those skills are important.
How to build your skill set.

Module 5 : The English Language & Your Local Knowledge

The importance of language as a hotel manager.
How to improve your English if required.
The importance of having local knowledge.
How to improve your local knowledge.

Module 6 : Types of Customers and Relationships

Types of customers.
How to identify their requirements.
Dealing with walk-in guests.
Disabled guests.

Module 7 : Taking Reservations by Phone and Email

How to take reservations by phone.
How to take reservations by email and online.
Information you need to learn about them.
Supplying confirmation of the booking.

Module 8 : Welcoming Guests and Checking in and Checking Out

How to greet guests.
How to perform the checking in procedure.
How to assign the rooms.
How to complete the checking out procedure.

Module 9 : The Do’s and Don’ts of Interacting with Guests

How to correctly interact with the guests.
The reasons why this makes a difference.
How not to interact with the guests.
The reasons why this makes a difference.

Module 10 : Developing your Skills on the Telephone

The key to dealing with guests via the telephone.
How to deal with a wake up call.
How to deal with guest requests via the telephone.
How to deal with room service.

Module 11 : Payment Methods and Dealing with Foreign Cash

The different payment methods.
How to deal with foreign currency.
About providing foreign exchange services.
How to understand exchange rates.

Module 12 : Front Desk Management

What we mean by front desk management.
The basics.
Understanding roles.
The importance of hiring the correct person.

Module 13 : Housekeeping and Servicing Rooms

The basics of housekeeping.
The basics of servicing rooms.
The importance of these roles.
General cleaning of the hotel.

Module 14 : Building and Facility Management

The basics of building management.
The basics of facility management.
Dealing with emergencies.
The importance of understanding these roles.

Module 15: Front of House Restaurant and Bar

The basic running of the restaurant.
The basic running of the bar.
Dealing with the restaurant/bar managers.
Delegating jobs.

Module 16: Dealing with Lost & Found and Late Checkouts

How to deal with the issue of items that have been lost and found.
The length of time items are kept.
How to deal with the issue of late checkouts.
Dealing with special requests.

Module 17: Hotel Terminology

The key terms and their meaning.
Their importance to the industry.
Learn what GOPPAR is
Learn what an unconstrained demand is

Module 18: Career Progression

How your career can progress from start to finish.
The changing responsibilities with this progression.
The need for additional qualifications.
International opportunities.

Module 19: Leadership Qualities and Engaging with Staff

The qualities of a successful leader.
How to develop those qualities.
How to engage with staff.
Common mistakes that are made with staff.

Module 20: The Key to Paperwork

The different types of paperwork.
How to organise things into a system.
The importance of checking everything.
The key to not being stressed by piles of paperwork.

Module 21: Dealing with Emergencies

How to troubleshoot.
Example of issues and how to deal with them.
How to deal with medical emergencies.
How to deal with overbooking.

Module 22: Dealing with Costs

How to deal with costs.
The importance of upselling.
How to provide value for lower costs.
How to reduce costs.

Module 23: Marketing your Hotel

The basics of marketing your hotel.
The importance of keeping up with technology.
Hotel websites.
Using third parties.

Restaurant Service & Management Diploma

Module 1 : Introduction to Front-of-House Hospitality

How to provide the best possible customer service at all times.
How the way you dress affects how you are perceived.
How to be professional even when the customer is being awkward.
How to look at your body language and understand how you come across.

Module 2 : The Role of Restaurant Manager

How the restaurant manager deals with the business side of the restaurant.
How the manager deals with the front-of-house.
How the manager deals with the general housekeeping.
How the manager has to contend with customer issues.

Module 3 : Types of Dining Establishments, Restaurant Layouts, and Decor.

The different types of dining establishments.
How this changes your management style.
How to deal with different restaurant layouts.
How to divide staff to cope with the layout.

Module 4 : Customer Service

How to meet and greet customers.
How to take reservations.
How to correctly seat people.
How to take their orders.

Module 5 : Dealing with Customer Complaints

How to address the customer with their initial complaint.
A step by step guide on how to handle the situation.
How you must act on a personal level to address their issues.
How to adequately resolve the situation.

Module 6 : Know Your Drinks

The basics of different drinks
Which wine works best with which food
How to serve drinks correctly
How to give advice on drinks to customers

Module 7 : Know Your Food

Understanding the menu.
Dealing with starters.
Dealing with meat dishes.
Dealing with fish dishes.

Module 8 : Restaurant Licensing Laws

The importance of the laws.
The need for an age verification process.
How to ask for ID.
The age verification laws.

Module 9 : Building Guest Services Around Excellence

The areas where excellence is required.
How to take guests into consideration.
Dealing with feedback.
Announcing the changes that have been made.

Module 10 : A Restaurant System of Checklists

The importance of checklists.
Where checklists should be used.
What should appear in them.
Who should be in charge of individual areas.

Module 11 : The Importance of Teamwork

Why teamwork is important.
How to build a good team.
How to hire the correct staff.
How to create a positive working environment.

Module 12 : Health and Safety Laws

The basics of the health and safety laws.
How they apply to the restaurant.
What to do when an incident occurs.
What to do after an incident.

Module 13 : Health, Safety and Restaurant Management

To learn about different bacteria that cause food poisoning
To understand the importance of restaurant sanitisation
To learn how to keep food safe in storage
To understand how to write a health and safety policy

Module 14 : Dealing with Inspections

To learn about the different inspections that a restaurant may undergo
To learn about the inspection process
To learn about what to expect from the inspection process
To understand the restaurant's obligations to comply with inspection results

Module 15 : Digital Technology and Restaurant POS Systems

To understand the basics of POS systems
To learn about POS system features
To learn about the latest POS technology
To understand how to choose a POS system for a restaurant

Module 16 : Dealing With Staff

To learn about hiring staff and management
To learn about training employees
To learn about writing an employee handbook
To learn about creating an employee uniform

Module 17 : Planning and Pricing a Menu

To learn how to research a menu
To learn basic guidelines for putting together a menu
To understand the importance of being able to engineer a menu
To learn how to price a menu correctly

Module 18 : Restaurant Operations

To learn about how to create a restaurant budget
To learn how to cut food costs
To understand how energy costs affect a restaurant's profits
To learn about leasing restaurant equipment

Module 19 :Upselling Strategies

To understand the importance of training servers to upsell
To understand the importance of having a comprehensive understanding of the menu
To understand the importance of taking social cues when upselling products
To learn about different types of upselling strategies

Module 20 : Restaurant Entertainment and Music Licensing

To understand why entertainment and music licensing is necessary
To learn about the different licensing agencies
To understand entertainment and music licensing laws
To learn about when you require licensing for live entertainment

Module 21 : Restaurant Branding, Marketing, Promotions and Decor

To understand how to find your brand's purpose
To know what goes into a restaurant brand
To learn how to create a mission statement for a restaurant
To learn how to promote a restaurant to the masses

Wedding Planning Diploma

Module 1: Wedding Planning Introduction

To learn about all of the activities that wedding planners take part in
To know what being a wedding planner is all about
To understand why people rely on wedding planners
To learn how you can make money as a wedding planner

Module 2 : Types of Weddings

To learn about different religious ceremonies
To learn about civil ceremonies
To learn about location weddings and ceremonies
To learn about non-traditional weddings

Module 3 : Wedding Customs of the World

To understand that people from all over the world have different wedding traditions
To learn more about the meanings that different traditions carry
To be prepared to cater to traditions that lay outside your own culture
To appreciate the value and beauty that different wedding traditions hold

Module 4 : The Wedding Planning Process

To understand the timeline in which minimum tasks are required to be completed
To understand what should be done over a year before the wedding
To understand what should be planned between six months and one year before the wedding
To understand what should be completed in the last few months before the wedding

Module 5 : Choosing a Wedding Venue

To learn about the basics of finding a venue
To understand the importance of the budget in finding a venue
To learn about the implications of the location of the venue
To understand the importance of scheduling

Module 6 : Wedding Ceremonies & Wedding Legalities

To understand how many people take part in the wedding ceremony
To understand who can be legally married in the UK
To understand what the couple needs to provide to ensure the wedding is legally recognised
Planning the do's and don'ts for a ceremony

Module 7 : Order of the Day – Ceremony Speeches, Readings & Music

To learn about the order of the speeches
To learn about what goes into a speech
To understand the different types of readings
To learn how to help the couple find and choose readings

Module 8 : Planning a Wedding Theme

To understand the basics of planning a theme
To learn about common wedding themes
To learn how to narrow down a theme
To understand how to turn a theme into a concept

Module 9 : Clothing, Beauty and Attire for Weddings

To learn about who needs wedding clothes
To learn where to get wedding clothes
To learn more about choosing the best clothes for the wedding
To learn how to save money when buying wedding clothes

Module 10 : Wedding Catering

To understand the importance of catering
To learn how to choose a caterer
To understand how to book a wedding cake
To learn about different beverage packages

Module 11 : The Wedding Cake

To understand how to choose a baker
To understand the different components of a wedding cake
To learn how to organise the cake
To learn how to display the cake

Module 12 : Wedding Entertainment

To learn how to find the right entertainment for a wedding
Understanding different forms of wedding entertainment
Understanding the logistics of wedding entertainment
Keeping children entertained during a wedding

Module 13 : Printed Materials and the Gift List

To understand the planning process of creating printed materials
To learn about different gift lists
To learn how to set up a wedding gift website
To understand the difference between a paid or free wedding website

Module 14 : Wedding Transport

To understand why transport should be booked in advance
To know how to diversify transport options
To learn how to ensure all guests and wedding party members have transport
To know how to inspect the transport

Module 15: Wedding Photography and Videography

To understand how to find an amazing wedding photographer
To learn how to consult with a photographer before the wedding day
To learn how to encourage the couple to get the most out of their experience with the photographer
To know how to find the right videographer

Module 16: Wedding Flowers

To learn what flower arrangements you need
To understand what flowers are in season and when
To learn where you can buy flowers in the UK
To understand whether you need a florist

Module 17: Wedding Favours

To learn about the history of wedding favours
To learn why wedding favours are given
To understand the difference between wedding party favours and guest favours
To know what type of favour is relevant for each wedding

Module 18: Wedding Gifts

To learn what type of gifts the wedding planner is in charge of
To understand how to help the couple make their gift list
To know what gift responsibilities a wedding planner has at the reception
To learn how to help the bride and groom choose gifts for their wedding party

Module 19: Weddings Abroad

To know what your role of a wedding planner is when the couple marries abroad
To know which tour operators to recommend to couples marrying abroad
To understand what documents are necessary for those travelling abroad
To know how to explain the importance of travel insurance

Module 20: Planning the Honeymoon

To learn how to find good travel deals
To learn about popular honeymoon destinations
To learn how to book travel successfully
To understand how to help the couple book the honeymoon they want

Module 21: Stag and Hen Nights

To learn about planning weekends away
To learn about budgeting for a traditional party
To learn about organising a traditional party
To learn about STEN dos

Module 22: Owning a Wedding Planning Business

To understand the pros and cons of owning a wedding planning business
To know what knowledge is necessary to be self-employed
To understand what goes into owning your own business
To understand how to determine your approach

Module 23: Dealing with Suppliers

To learn about different suppliers that you will use when planning weddings
To understand how to find good suppliers
To learn how to negotiate with suppliers
To learn some tips in dealing with suppliers

Module 24: Marketing, Insurance & Tax

To learn about advertising
To learn about the different types of advertising available to your business
To learn the importance of having a good reputation
To learn about building a website

Events Management Diploma

Module 1 : Introduction to Event Management

To learn about the different types of events that you might create as an event planner
To learn about the different skills you need as an event planner
To learn about the realities of what it is like to be an event planner
To understand the opportunities that a diploma in event planning presents for students

Module 2 : Strategic Management

To learn why event planners need to strategize
To learn why budgeting is so important
To learn about the benefits of strategic management
To learn about events management software

Module 3 : Customer Service Skills/ Personal Qualities Required

Why customer service is so important in this field
How to offer a high level of customer service
What skills you will need to do this
Why going the extra mile for your customers is well worth the effort

Module 4 : Types of Event

About Small and Private Events
About corporate events and understanding their aims
About conferences and why timing is critical at these type of events
About exhibitions and managing exhibition traffic

Module 5 : Promoting the Event

To learn about the different stages of event promotion
To learn how to use social media to promote an event
To learn how to use traditional media to promote an event
To understand how to use social media to drive engagement at the event

Module 6 : Event Management Finances & Ticketing

To learn the importance of budgeting and financial management
To understand how to successfully create a budget
To learn about typical event costs
To learn how to set ticket prices

Module 7 : Staging and Design

To understand how to make the most of a venue’s resources
To understand how to use seasonal themes
To learn how to incorporate themes into all types of events
To learn ways to bring your event theme to life

Module 8 : Dealing with Suppliers

To learn about the different suppliers that you will need
To learn how to find reliable suppliers
To learn how to hire suppliers
To learn how to negotiate with your suppliers

Module 9 : Event Management Logistics & Troubleshooting

To learn how to manage the event space and the parking facilities
To understand the impact of electricity on your event space
To learn how to organise sound for the event
To learn about arranging furniture and tents

Module 10 : Managing Your Team

To learn about different types of event staff
To learn about hiring event staff
To learn about training event staff
To understand the role of a manager

Module 11 : Health and Safety for Events

What events planners have to watch out for
How to run an event safely
How to take care of employees and contractors
About managing health and safety during the event

Module 12 : Legal Issues and the Law

To learn how to produce events that are compliant with UK law
To understand the event planner’s role in creating safe events
To learn more about organising health and safety procedures
To understand to apply for the appropriate permits

Module 13 : Measuring The Success of Your Event & Creating Sustainable Events

To learn about setting goals for events
To learn how about quantifiable measurements
To learn about soft measurements
To learn about the benefits of a sustainable event

Module 14 : Building a Legacy for Your Event

To learn about the importance of your event’s legacy
To learn about the different reasons that events change
To learn about different professional tools to create better events
To learn about different personal tools to create better events

Module 15 : Starting Your Own Event Planning Business

To learn about the pros and cons of running an event planning business
To learn more about being a self-employed event planner
To learn what kind of approach you should take to your business
To learn about how to write a business plan

Module 16 : Marketing, Insurance & Tax

To understand how to advertise your business
To learn more about building your reputation through word of mouth
To understand the importance of building a website
To learn more about social media advertising

Travel & Tourism Diploma Level 2

Module 1: Introduction to the Concept of Travel and Tourism

What we actually mean by 'travel and tourism'
The scope and scale of the industry
The different facets of the industry
The potential for your career

Module 2 : Customer Service within the Tourism Industry

The basics of customer service
Understanding the needs and wants of the customers
Dealing with issues
How to improve your own skills for dealing with customers

Module 3 : Career Development within the Industry

Getting started in the industry
The potential directions your career can go
The skills you need in order to make progress
Options for travelling or broadening your horizons

Module 4 : Sectors in the Industry

The most popular sectors within the industry
How to get started in them
The potential and long term picture of the sectors
Issues or problems you may have to contend with

Module 5 : The Fundamentals of Tourism Management

What we mean by the term 'tourism management'
The key characteristics you will need to succeed
The key parts of the job that you need to excel at
What is expected of you within this role?

Module 6 : Understanding the Reasons for Travel and Tourism

The reasons for the industry
What people are looking for when they travel or are tourists
How to take those reasons and give them what they want
How to handle problems when products or services cannot be supplied

Module 7 : Travel and Tourism Promotion

The basics of promotion and marketing within the industry
The size and scale of marketing
How it impacts on your own career
Key methods used in the promotion of the industry

Module 8 : Social Media and Tourism

The link between social media and tourism
How to handle both sides at the same time
Key things to look out for with social media and how it impacts your job
How to take advantage of social media

Module 9 : Understanding Tourism Policy and Strategy

What we mean by tourism policy and strategy
Implementing those policies
The role you play in the policy or strategy
Understanding the aims and recording progress

Module 10 : Tourism Planning and Development

The basics of tourism planning and development
Your role in the process
Dealing with issues and identifying problems within the market
Turning things around to your advantage

Module 11 : The Emergence of Ecotourism

What we mean by ecotourism
The reasons why people get involved in this type of specialist tour
How to deal with these special requests
The future of specialised tourism

Module 12 : Long and Short Haul Destinations

The basics of long haul destinations
The basics of short haul destinations
How to handle the requests to provide what the customer wants
Key points to look out for when dealing with these destinations

Module 13 : Domestic Tourism & the UK Market

The importance of domestic tourism
The UK market
Dealing with UK travel destinations
Selling the UK market abroad

Module 14 : Current Trends in the Travel Industry

How to identify a trend
Examples of trends
How to take advantage of a trend
The future of travel

Module 15: Travel and Tourism Issues to Contend With

The main issues that will arise during your career
Staying ahead of the game
How to contend with those issues
Boosting your career at the end of the day

Example Certificate

Certificate No CERTIDNO

This certificate is to verify that

Your Name

has successfully completed the

HOSPITALITY DIPLOMA

on the

08th December 2024

Daniel Morgan

Head Tutor

Igrow Academy

FAQ's

Who can take the Hospitality Diploma course?

Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.
What is the structure of the course?

The Hospitality Diploma Course consists of 7 courses:
Each course consists of between 11 and 24 individual modules.
Modules can take from 20 to 90 minutes to complete. You are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.
Do I have to study the courses in a certain order?

No. You can study the courses in any order you choose. If you want to, you can do one module from a course and then move on to the next course.
Where / when can I study the course?

You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!
Is there a test at the end of the course?

Yes. Once you have completed all of the modules for each course there will be a multiple choice test.
The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing.
What is the pass mark for the final test?

The pass mark for each test is 70%.
What happens if I fail the test?

If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.
When will I receive my certificate?

Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).
How can I pay?

You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.
How long after payment can I begin the course?

You can begin the course immediately after your payment has been received. You will create your login details during the checkout process.
We will also send you an email confirming your login details.
How long does it take to complete the Hospitality Diploma course?

We estimate that the course will take about 80 hours to complete in total.
How long is my certificate valid for?

Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.

	Go at your own pace. There are no time limits for this course.
	This course is compatible with all modern devices and browsers.
	On completion of the course you will be awarded a certificate.
	We are here to help if you have any problems.