Course Details

  • Course Code: UKFEC16RTM
  • Location: Online
  • Duration: 10 hours
  • Cost: £299.00
  • Qualification: All modern browsers and devices

Further Details

  • Course Access: 12 months
  • Exams Included: Yes
  • Compatibility: All major devices / browsers

Approved Course:

A003359



Retail Management Diploma Course

Are you looking to improve your prospects in retail management or maybe you are looking to join this exciting industry, this course may be just what you have been looking for. The retail management course is brimming with information and offers a host of benefits, all with the convenience of distance learning, enabling you to learn anywhere and at any time.

Introduction to Retail Management Course

The retail management course is an information packed course that is offered one hundred percent online, so no need to travel to a classroom; you get to study in the comfort of your own home.

The great thing with studying the retail management course online is that you can access the information packed modules from any device. This enables you to study at home using your computer or laptop or travelling to and from work, using your tablet or phone. Each module is brimming with useful information, making it easy to learn and gain the insight you need to enjoy a successful career in this industry.

You will receive an industry recognised certificate once you have completed your training and passed the multiple choice test. You can choose to download and print your certificate immediately or you can have it printed and posted to you. Each certificate comes with its own unique code, making it verifiable via the website.

What you will learn

This course is brimming with informative and interesting learning modules, each one designed to teach you everything you need to know about retail management so you can take what you have learned to the office with you and start using your new knowledge without delay. Some of the things you can expect to learn include:

  • Gain an insight into retail management, what it is and why it is important.
  • Understand the importance of merchandising and pricing within the business. Get information on what this is and what it entails to ensure success moving forward.
  • Learn about sales, working at a point of sale, attitude, service and more.
  • Identify the different customer behaviours you need to know to ensure you provide your clients with the best service at all times.
  • Learn about customer behavioural trends, how to target customers and collect information to help you appeal to your customer base on a daily basis.
  • Gain insight into customer communication and how important this is to your success.
  • Understand the retail environment and what to expect. What you should and shouldn't do and so much more.
  • Learn how to build a long term relationship with your customers, how to form and maintain a relationship in the long run.
  • Identify the importance of stock management and how to manage your stock effectively.
  • Get insider knowledge into choosing an effective store location to ensure success.
  • Learn the importance of proper store layout and design, along with some insider tips to take advantage of.
  • Understand the logistics of supplying and receiving stock.
  • Learn about various retail security systems and procedures you should have in place.
  • Identify how to build a successful team and the importance of team communication.
  • Learn about multi-channel retailing and retail marketing and how this can help you boost the business and achieve success.
  • Understand the importance of brand management.
  • Learn the essential health and safety procedures you must have in place at all times.
  • Learn the trading constitution and customer laws relating to your business.

Benefits

There are so many benefits to completing this retail management course online, these include:

  • Fast track your career with the knowledge, insight and information you will learn by completing this course.
  • Enjoy the convenience of being awarded an industry recognised certification on successful completion and passing.
  • Have potential employers confirm your credentials by using the unique verifiable code on your certificate.
  • Enjoy the convenience of studying from anywhere at any time, using any device.
  • Study online at your own pace and in your own time.
  • Get lifetime access to your learning modules.
  • Have online support.


Course Modules/Lessons

Module 1: A Short Introduction to the Concept of Retail Management

  • What we mean by retail management
  • How to get involved in this industry
  • How your career can progress in retail management

Module 2 : Understanding the Role of Merchandising and Pricing

  • What we mean by the term merchandising
  • How to merchandise correctly to increase sales
  • The importance of pricing and how to display products

Module 3 : The Sales Process and Dealing with Customers at the Checkout

  • The checkout and the basic requirements
  • The importance of the point of sale concept
  • The personal characteristics that you need when dealing with this part of the process

Module 4 : Getting to Grips with Consumer Behaviour

  • What we mean by consumer behaviour
  • How to interpret consumer behaviour for your own advantage
  • How to deal with issues related to their behaviour

Module 5 : Taking Trends and Targeting Customers Effectively

  • Why trends are important to your store
  • How to take advantage of those trends in the most efficient way
  • Why targeting customers is so effective

Module 6 : The Importance of Communicating with Customers

  • What we mean by communication in this instance
  • How to talk to customers
  • How to deal with customers that are not happy

Module 7 : Getting to Grips with the Retail Environment

  • Civil litigation initial procedures
  • The key things that you need to be able to understand
  • Creating the perfect environment for your customers

Module 8 : Buying Products and Building that Relationship

  • The importance of the relationship with the customers
  • How to build that relationship in an effective manner
  • How to deal with any issues that may arise in the relationship

Module 9 : Dealing with the Management of Stock

  • What we mean by stock management
  • The problems that arise from not keeping on top of stock management
  • How to control stock levels

Module 10 : Selecting the Store Location

  • Why the location plays a role
  • How to identify the correct location
  • The difference it will make to your store

Module 11 : The Psychology of the Retail Layout

  • The basics of the psychology of the store
  • What you are trying to achieve with psychology
  • How effective psychology is going to be in the success of your store

Module 12 : Dealing with Suppliers and Receiving Goods

  • How to make sure that you have the correct suppliers
  • Dealing with issues with suppliers
  • How to receive goods in the correct manner
  • Dealing with damaged or problem goods

Module 13 : Considering Security and Security Procedures

  • The basics of security
  • The types of security that you may need in your store
  • The basics of security procedures

Module 14 : Getting Your Team Together and Communicating

  • The importance of getting the right team together
  • How to unite your team
  • Dealing with issues within your team

Module 15: Selling in Multiple Channels

  • What we mean by multiple channels
  • The key things that you need to have in place
  • How to take advantage of multiple channels

Module 16: The Keys to Basic Retail Marketing

  • The basic rules of retail marketing
  • The things you must avoid doing
  • How to get the most out of your budget

Module 17: Managing Your Brand

  • What we mean by brand management
  • The keys to successfully managing your brand
  • Key mistakes to avoid making with your brand

Module 18: Health & Safety for Retail Stores

  • The key rights held by the customer
  • What you are allowed to do as a trader
  • How to handle issues with customers

Module 19: Customer Rights and Your Position as a Trader

  • The key rights held by the customer
  • What you are allowed to do as a trader
  • How to handle issues with customers

What our students have to say…

I will definitely recommend to others

Edward

I’ve got a background of management from a previous job but wanted to refresh my memory and gain better qualifications for myself, this course is very helpful with its knowledge and doesn’t confuse or make you think too hard about the module you’re on, I will definitely recommend to others

Edward Powell – East Sussex



Example Certificate


Certificate No CERTIDNO
This certificate is to verify that
Your Name

has successfully completed the
RETAIL MANAGEMENT DIPLOMA
on the
10th October 2024

A003359
Daniel Morgan
Head Tutor
Igrow Academy

This certificate can be verified online at:
https://igrowacademy.co.uk

START THE RETAIL MANAGEMENT DIPLOMA NOW



FAQ's

  • Who can take the Retail Management Diploma course?

    Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

  • What is the structure of the course?

    The course is broken down into 19 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

  • Where / when can I study the course?

    You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

  • Is there a test at the end of the course?

    Once you have completed all 19 modules there is a multiple choice test. The questions will be on a range of topics found within the 19 modules. The test, like the course, is online and can be taken a time and location of your choosing.

  • What is the pass mark for the final test?

    The pass mark for the test is 70%.

  • What happens if I fail the test?

    If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

  • When will I receive my certificate?

    Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

  • How can I pay?

    You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

  • How long after payment can I begin the course?

    You can begin the course immediately after your payment has been received. You will create your login details during the checkout process. We will also send you an email confirming your login details.

  • How long does it take to complete the Retail Management Diploma course?

    We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test.

  • How long is my certificate valid for?

    Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Go at your own pace. There are no time limits for this course.
This course is compatible with all modern devices and browsers.
On completion of the course you will be awarded a certificate.
We are here to help if you have any problems.