Course Details

  • Course Code: UKMG17CRR
  • Location: Online
  • Duration: 22 hours
  • Cost: £598.00
  • Qualification: All modern browsers and devices

Further Details

  • Course Access: 12 months
  • Exams Included: Yes
  • Compatibility: All major devices and browsers

Approved Course:




Course Modules/Lessons

Retail Management Diploma

Module 1: A Short Introduction to the Concept of Retail Management

  • What we mean by retail management
  • How to get involved in this industry
  • How your career can progress in retail management

Module 2 : Understanding the Role of Merchandising and Pricing

  • What we mean by the term merchandising
  • How to merchandise correctly to increase sales
  • The importance of pricing and how to display products

Module 3 : The Sales Process and Dealing with Customers at the Checkout

  • The checkout and the basic requirements
  • The importance of the point of sale concept
  • The personal characteristics that you need when dealing with this part of the process

Module 4 : Getting to Grips with Consumer Behaviour

  • What we mean by consumer behaviour
  • How to interpret consumer behaviour for your own advantage
  • How to deal with issues related to their behaviour

Module 5 : Taking Trends and Targeting Customers Effectively

  • Why trends are important to your store
  • How to take advantage of those trends in the most efficient way
  • Why targeting customers is so effective

Module 6 : The Importance of Communicating with Customers

  • What we mean by communication in this instance
  • How to talk to customers
  • How to deal with customers that are not happy

Module 7 : Getting to Grips with the Retail Environment

  • Civil litigation initial procedures
  • The key things that you need to be able to understand
  • Creating the perfect environment for your customers

Module 8 : Buying Products and Building that Relationship

  • The importance of the relationship with the customers
  • How to build that relationship in an effective manner
  • How to deal with any issues that may arise in the relationship

Module 9 : Dealing with the Management of Stock

  • What we mean by stock management
  • The problems that arise from not keeping on top of stock management
  • How to control stock levels

Module 10 : Selecting the Store Location

  • Why the location plays a role
  • How to identify the correct location
  • The difference it will make to your store

Module 11 : The Psychology of the Retail Layout

  • The basics of the psychology of the store
  • What you are trying to achieve with psychology
  • How effective psychology is going to be in the success of your store

Module 12 : Dealing with Suppliers and Receiving Goods

  • How to make sure that you have the correct suppliers
  • Dealing with issues with suppliers
  • How to receive goods in the correct manner
  • Dealing with damaged or problem goods

Module 13 : Considering Security and Security Procedures

  • The basics of security
  • The types of security that you may need in your store
  • The basics of security procedures

Module 14 : Getting Your Team Together and Communicating

  • The importance of getting the right team together
  • How to unite your team
  • Dealing with issues within your team

Module 15: Selling in Multiple Channels

  • What we mean by multiple channels
  • The key things that you need to have in place
  • How to take advantage of multiple channels

Module 16: The Keys to Basic Retail Marketing

  • The basic rules of retail marketing
  • The things you must avoid doing
  • How to get the most out of your budget

Module 17: Managing Your Brand

  • What we mean by brand management
  • The keys to successfully managing your brand
  • Key mistakes to avoid making with your brand

Module 18: Health & Safety for Retail Stores

  • The key rights held by the customer
  • What you are allowed to do as a trader
  • How to handle issues with customers

Module 19: Customer Rights and Your Position as a Trader

  • The key rights held by the customer
  • What you are allowed to do as a trader
  • How to handle issues with customers

Retail Banking Diploma

Module 1: Introduction to the Concept of Retail Banking

  • Definition of retail banking
  • Brief history of the banking industry in the UK
  • Features and benefits of retail banking

Module 2 : Financial Systems and an Overview of Banking Systems

  • Importance and role of financial systems
  • Goals, objectives and products
  • Role of financial instruments
  • Financial markets, capital gains and liquidity

Module 3 : Definition of Banks and Different Types of Banking with an Emphasis on Banking Channels

  • Definition of banking and banks
  • Different types of banks
  • Retail, commercial and investment banking
  • Building societies, central banks

Module 4 : Job Opportunities and Careers in the Retail Banking Industry

  • Overview of careers and job opportunities in the banking sector
  • Type of Job Roles within the Retail Banking Sector
  • Customer service and operational roles
  • Entry Level Requirements for Customer-Service Roles in Retail Banking

Module 5 : Retail Banking Housing Loans and Mortgage Services

  • Unsecured and secured loans, housing loans
  • Mortgage Services; fixed and variable rates
  • Capped, discounted, offset mortgages, mortgage fees
  • Tracker, cashback, and LTV rates

Module 6 : Retail Banking Services and Products

  • Current and savings accounts
  • Savings bonds and structured saving products
  • Simple cash, basic, cash ISA accounts
  • Easy access, regular deposit and fixed bonds

Module 7 : Understanding the Features of Credit Cards and Debit Cards

  • Introduction to credit and debit cards
  • A brief history of credit cards in the UK
  • What is a credit card and how does it work as a payment mechanism
  • How to calculate APR

Module 8 : Retail Banking Services and Operations: Funds Transfer and Remittances

  • Remittances and fund transfers
  • Types of funds transfers
  • Online transfers and Faster Payment Service (FPS)
  • Standing orders and direct debits

Module 9 : Financial Services offered by Retail Banks

  • Understanding the role of banks as financial intermediaries
  • Mutual fund investments
  • How mutual funds work, charges, costs
  • ETFs, Gilts and Bond investments offered by retail banks

Module 10 : Financial Services offered by Retail Banks – Insurance Products and Bancassurance

  • Understanding ‘bancassurance' and its emergence in the UK
  • Components of Bancassurance
  • Finance and repayment products
  • Depositor's credit and overdraft insurance

Module 11 : Banking Services in the Retail Sector Part III Gold, Safekeeping of Valuables, SIPP/Pension Funds, Payment of Utility Bills and Taxes, etc.

  • Gold as foreign exchange, gold ETFs
  • Safety deposit locker facility
  • Payment of council taxes and bills
  • Bacs and CHAPS payments

Module 12 : Banking Practices in the Retail Sector Part IV: Customer Relationship Management and Marketing of Banking Services

  • Objectives of customer relationship
  • Link between technology and customer services
  • Key requirements and objectives of an effective customer relationship strategy
  • Features and relevance of relationship banking

Module 13 : Islamic Banking Overview, Important Principles, and Benefits

  • Definition and overview of Islamic banking
  • History and evolution of Islamic banking principles
  • Types of contracts under Islamic banking
  • Advantages and relevance of Islamic banking

Module 14 : Money Laundering Definition and Techniques, Adverse Effects and Countermeasures

  • What is money laundering and why is it a crime?
  • Different ways in which money can be laundered
  • Why banks are vulnerable to money laundering activities
  • Basel Committee recommendations for bank accounts

Example Certificate


Certificate No CERTIDNO
This certificate is to verify that
Your Name

has successfully completed the
RETAIL MANAGEMENT & RETAIL BANKING COMBINED DIPLOMA
on the
16th June 2025

Daniel Morgan
Head Tutor
Igrow Academy

This certificate can be verified online at:
https://igrowacademy.co.uk

START THE RETAIL MANAGEMENT & RETAIL BANKING COMBINED DIPLOMA NOW



FAQ's

  • Who can take the Retail Management & Retail Banking Combined Diploma course?

    Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course.

  • What is the structure of the course?

    The Retail Management & Retail Banking Combined Diploma Course consists of 2 courses:
    Each course consists of between 14 and 19 individual modules.
    Modules can take from 20 to 90 minutes to complete. You are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience.

  • Do I have to study the courses in a certain order?

    No. You can study the courses in any order you choose. If you want to, you can do one module from a course and then move on to the next course.

  • Where / when can I study the course?

    You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move!

  • Is there a test at the end of the course?

    Yes. Once you have completed all of the modules for each course there will be a multiple choice test.
    The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing.

  • What is the pass mark for the final test?

    The pass mark for each test is 70%.

  • What happens if I fail the test?

    If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.

  • When will I receive my certificate?

    Once you have completed your test you can log in to your account and download/print your certificate any time you need it. If you would prefer us to post you a certificate to a UK address, there will be an admin charge of £10 (certificates sent internationally may cost more).

  • How can I pay?

    You can either use your Visa, MasterCard, American Express, Solo cards or PayPal account to pay for the online course. Our site uses the latest SSL encryption to ensure your safety. All payments are handled securely by PayPal.

  • How long after payment can I begin the course?

    You can begin the course immediately after your payment has been received. You will create your login details during the checkout process.
    We will also send you an email confirming your login details.

  • How long does it take to complete the Retail Management & Retail Banking Combined Diploma course?

    We estimate that the course will take about 22 hours to complete in total.

  • How long is my certificate valid for?

    Once you have been awarded your certificate it is valid for life. The certificate does not expire or need renewing.
Go at your own pace. There are no time limits for this course.
This course is compatible with all modern devices and browsers.
On completion of the course you will be awarded a certificate.
We are here to help if you have any problems.