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How do I move on to the next module?

To progress on to the next module of your course scroll to the bottom of the current module and press the “NEXT” button. This will take you directly to the following module.
How do I take the end of course test?

Once you have completed the last module of the course please click on the button at the bottom of the module that says “START”. This will take you to the test.
What is the pass mark for the end of course test?

The pass mark for the end of course test is 70%
Can I retake a test I have failed?

Yes, you can re-take your test as many times as you need to.
Can I retake a test I have passed?

No, once you have passed a test it is not possible to retake it.
How long do I have access to the course?

When logging on to your course directly through our site you have lifetime access.
How can I change my password?

Click on the “My Profile” button at the top of any page on our site. This will take you to your profile page. Once there scroll down to the section headed “Edit Your Profile” and enter your new password.
How do I get support?

Please click here to contact our student support team
How do I view completed modules?

If you would like to go back and view a completed module you can do this by clicking the “Course Modules” option from the side bar menu of your course. This will take you to a list of the modules contained within your course. Simply select the module you wish to study again.
How do I save the modules as a pdf?

Please click here to find out how to save your course modules as PDF files

Managing & Improving Customer Service Process Certificate

You Are Not Currently Allowed To Take This Module & Test. Please complete your current module first

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